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FAQ

 ACCOUNT INFORMATION

How can I join A.Peach?

Just click "Register" on login page, and follow the instructions of the application. You can only become a member if you are a business, so your business license, state certifications and/or federal tax ID is required.

How come I can't login even if I am already registered?

After registering it will take 1-2 business days to verify your information and allow access to our online store. If after 3 business days you still cannot login to your account, please contact us.

I forgot my password.

Just press on "Forgot Your Password?" under the login button.

 


FULFILLING ORDERS

Did you receive my order?

After you place you order, you should be directed to an order confirmation message which will contain your order number. This information will also be emailed to you.

Can I make changes to my order?

If we have not shipped your order, you can catch us by calling our corporate office number: 213-488-9636

When will my card be charged?

Before your card is charged, we preauthorize the amount on your card to be sure you have sufficient funds. We only charge your card once the order is packed, weighted, and ready to ship.

Will I be notified if a style on my order is sold out?

We indicate any sold out items on your invoice. You will not be charged for any styles you do not receive.

 

 

SHIPPING

Where is my order?

Once your order packed, charged, and ready to go, we send you a tracking number.

How long does it take for my order to ship?

If you place an order before 2PM PST, we ship your order out the same business day. If not, it takes at least 1-2 business days for handling. If your order has pre-order styles, your order will be shipped once we receive the item in the warehouse.

What if my package doesn't arrive?

You can track the status of your order through the tracking number we sent you. If you are unable to still track your item, contact us.

Please make sure your shipping address is correct. We are unable to re-direct orders once they have been dispatched. Orders that are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. Any additional shipping costs are nonrefundable. 

What are the restrictions on spending $500 get free shipping offer?

Free shipping offers are valid for UPS ground only within the U.S. excluding Hawaii, Alaska, Puerto Rico and International addresses. The order must be $500 worth of in stock items.

What are my shipping options?

UPS Ground

UPS 3rd Day

UPS 2nd Day

UPS Next Day

UPS Worldwide

Even though our main carrier is UPS, we do offer other carriers exclusively for our international customers.  Please give us your preferred carrier information in your order and we will do our best to accommodate you.

 

RETURN, & DAMAGE POLICIES 

The item I received was wrong/damaged?

We apologize that you received the incorrect/damaged item. Please send an e-mail to sales@apeach.com and shop@apeach.com with your invoice #, company name, a photo of the item(s), and a brief description on why you are returning the item(s).

Claims for any damage must be mad within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.

What is your return policy?

All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.

To receive a return authorization (RA) request, submit a claim within 7 business days to sales@apeach.com and shop@apeach.com. All returns must be unworn, unwashed, and unaltered with tags still attached. Return labels are only issued for damages.

If the package is returned in opened condition, there is a minimum 10% restocking fee.

20% restocking charge on ALL RETURNED GOODS FOR CREDIT after 7 business days.

It is the customer's responsibility to bring the products to our facility for exchange.

No store credit is issued after 15 days. (Absolutely no returns for special orders.)

 

Once I received my RA form, where can I send the package? 


A.Peach

Attn: Online Returns

735 E.12TH ST #106 LOS ANGELES CA 90021

Welcome to A.PEACH!

ABOUT OUR BRAND: A.PEACH, established in the heart of Downtown Los Angeles, is a young contemporary label. Our clothing can be found in many large retailers and boutiques! With a great team of designers at A.PEACH, we pride ourselves in originality, great quality, unique prints, and romantic/feminine silhouettes. We'd love for you to join our A.PEACH family through our growth & journey! To view our catalog, styles, and pricing, register an account with us at WWW.APEACH.COM Sign up for a catalog of our latest Pre-Orders, New Arrivals, and the Best Deals. Get access to our new products before anyone else.