ACCOUNT INFORMATION
How can I join A.Peach?
Just click "Register" on login page, and follow the instructions of the application. You can only become a member if you are a business, so your business license, state certifications and/or federal tax ID is required.
How come I can't login even if I am already registered?
After registering it will take 1-2 business days to verify your information and allow access to our online store. If after 3 business days you still cannot login to your account, please contact us.
I forgot my password.
Just press on "Forgot Your Password?" under the login button.
FULFILLING ORDERS
Did you receive my order?
After you place you order, you should be directed to an order confirmation message which will contain your order number. This information will also be emailed to you.
Can I make changes to my order?
If we have not shipped your order, you can catch us by calling our corporate office number: 213-488-9636
When will my card be charged?
Before your card is charged, we preauthorize the amount on your card to be sure you have sufficient funds. We only charge your card once the order is packed, weighted, and ready to ship.
Will I be notified if a style on my order is sold out?
We indicate any sold out items on your invoice. You will not be charged for any styles you do not receive.
SHIPPING
Where is my order?
Once your order packed, charged, and ready to go, we send you a tracking number.
How long does it take for my order to ship?
If you place an order before 2PM PST, we ship your order out the same business day. If not, it takes at least 1-2 business days for handling. If your order has pre-order styles, your order will be shipped once we receive the item in the warehouse.
What if my package doesn't arrive?
You can track the status of your order through the tracking number we sent you. If you are unable to still track your item, contact us.
Please make sure your shipping address is correct. We are unable to re-direct orders once they have been dispatched. Orders that are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. Any additional shipping costs are nonrefundable.
RETURN, & DAMAGE POLICIES
The item I received was wrong/damaged?
We apologize that you received the incorrect/damaged item. Please send an e-mail to sales@apeach.com and shop@apeach.com with your invoice #, company name, a photo of the item(s), and a brief description on why you are returning the item(s).
Claims for any damage must be made within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.
What is your return policy?
All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.
To receive a return authorization (RA) request, submit a claim within 7 business days to sales@apeach.com and shop@apeach.com. All returns must be unworn, unwashed, and unaltered with tags still attached. Return labels are only issued for damages.
If the package is returned in opened condition, there is a minimum 10% restocking fee.
20% restocking charge on ALL RETURNED GOODS FOR CREDIT after 7 business days.
It is the customer's responsibility to bring the products to our facility for exchange.
No store credit is issued after 15 days. (Absolutely no returns for special orders.)
Once I received my RA form, where can I send the package?
A.Peach
Attn: Online Returns
735 E.12TH ST #106 LOS ANGELES CA 90021
